WORKING WITH CONFLICT & HIGH EMOTION IN P2/ENGAGEMENT

Prerequisite: Fundamentals in P2 and Engagement or any course from the previous foundations program.

The focus of this course is on de-escalating and shifting conflict and high emotion to constructive participation, where forward momentum and resolution is possible. Participants will gain a deep understanding of the state of conflict, and work with practical, tangible approaches to de-escalate and transform challenges. Over the course, we will cover tools, strategies and ways of working to resolve polarised and emotional challenges

OBJECTIVES

• Assess the state of conflict and emotion in the P2/engagement process and identify how to address it to create productive and constructive approaches

• Work with the stages of conflict escalation and apply the concepts of de-escalation

• Apply a variety of strategies to transform the conflict in P2/engagement practice

• Identify the impact of high emotion and apply a range of approaches to de-escalate P2/engagement challenges

• Identify how to reduce conflict in situations of misinformation and duelling facts

• Apply the principles of story-telling to connect people to each other, increase understanding and reduce conflict

• Learn from mistakes and understand the role of failure in P2/engagement processes

• Identify and apply how to model integrity and behaviours that de-escalate conflict

• Apply the strategies and tools to your own project or situation

Who should take this course?

• Intermediate level practitioners who are leading and managing P2/engagement processes with challenges, scope and scale

• Intermediate to advanced practitioners looking for tools and strategies to apply to a polarized, charged P2/engagement environment

• Practitioners with experience in P2/engagement processes where is conflict and/or high emotion

UNDERSTANDING CONFLICT IN P2/ENGAGEMENT

Prerequisite: Fundamental in P2 and Engagement or any course from the previous foundations program.

OBJECTIVES:

• Explore a range of approaches for responding to difficult situations and challenging behaviours

• Practice ways to respond to difficult situations

• Explore the five dimensions of engagement conflict and ways and tools to anticipate and/or mitigate factors that might give rise to conflict

• Understand the sources, types and factors that contribute to conflict in P2/engagement and the impact they may have on the process

• Understand the role of power and influence in engagement practice

• Understand and identify the cycle of escalation and the behaviours, attitudes and actions that are evident as conflict increases

• Contribute to and/or apply strategies to de-escalate challenging situations

• Identify how to build effective relationships and partnerships through empathy, active listening, respect and trust

• Learn approaches to work in challenging situations applying behaviours that build trust and credibility

• Consider the role of integrity and ethics in the conduct of the P2/engagement practitioner and how that is upheld in the process

Who should take this course?

• People facing conflict in their engagement practice.